Privacy Policy

1. Introduction

Pitch Rise ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

We are especially committed to protecting the privacy of children and students. This policy complies with COPPA (Children's Online Privacy Protection Act), FERPA (Family Educational Rights and Privacy Act), and GDPR (General Data Protection Regulation).

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account (name, email address, birth date for age verification)
• Complete your profile (display name, region, photo)
• Use interactive features (survey responses, challenge participation)
• Contact our support team

2.2 Learning Data

To provide adaptive learning experiences, we collect:

• Problem attempts and correctness
• Time spent on activities
• Skill progression and difficulty levels
• Achievement and streak data
• Leaderboard rankings and points

2.3 Technical Data

We automatically collect certain information when you access the Platform:

• IP address and browser type
• Device information and operating system
• Usage data and clickstream data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Platform
• Adapt learning content to your skill level
• Track your progress and provide feedback
• Display you on leaderboards (with age-appropriate privacy protections)
• Send you educational updates and notifications
• Respond to your comments and questions
• Improve the Platform and develop new features
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Student Privacy Protections

4.1 Children Under 13

We comply with COPPA. For users under 13:

• Parental consent is required before collecting personal information
• Parents can review, delete, or refuse further collection of their child's information
• We collect only the minimum information necessary for the educational experience

4.2 Students Under 18

For students under 18:

• Real photos are not allowed on leaderboards
• Character avatars and nicknames are used instead of real names
• Birth dates are securely stored and used only for age verification
• Enhanced privacy settings are automatically applied

5. How We Share Your Information

We do NOT sell your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Firebase (authentication and database hosting)
• Vercel (platform hosting)
• AI providers (for generating educational content)

5.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of users or the public

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data storage with Firebase
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Export your data in a portable format
• Opt out of certain data collection and processing

7.2 Parental Rights (COPPA)

Parents and guardians have the right to:

• Review their child's personal information
• Request deletion of their child's information
• Refuse further collection or use of their child's information

7.3 GDPR Rights (EU Users)

If you are in the European Economic Area, you have additional rights under GDPR:

• Right to object to processing
• Right to restrict processing
• Right to data portability
• Right to withdraw consent at any time

8. Data Retention

We retain your information for as long as necessary to:

• Provide the Platform services
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification to registered users

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: